Thejakartatimes – Minister of Social Affairs Idrus Marham together with Minister of SOE Rini Soemarno inaugurated the Community Complaints Service of Hope Family Program (PKH) Contact Center Ministry of Social Affairs in Jakarta, Friday.
“This service is addressed to PKH beneficiaries, community, and related stakeholders,” said Social Minister after the launch of PKH Contact Center, at Gedung Aneka Krida 1st floor, Ministry of Social RI, Jl. Salemba 28 Central Jakarta, Friday (19/1/2018).
Mensos said this year PKK non-cash bansos channeled to 10 million KPM and reach 514 districts / cities throughout Indonesia.
This is an effort to anticipate and respond quickly so that non-cash bansos services can run effectively, on time, on target, right quantity and quality right.
Various channel complaints that can be utilized such as Call Center services, consulting services, social media ie SMS, WA, Facebook, Line, Twitter and others.
While PKH Call Center service takes place at 08.00 – 17.00 pm. PKH Contact Center consists of 3 rooms.
First, Contact Center Room that serves to accommodate complaints and complaints about PKH implementation and banking services in the distribution of social assistance PKH either through call centers or social media.
Secondly, the Space Case Conference is used to discuss the resolution of complaints and community complaints involving relevant PKH stakeholders.
Thirdly, the Consultation Room is used to provide consultation to the community who came directly to PKH Contact Center to submit complaints and complaints.
They will be accepted by Social Workers who are in charge of direct consultation and home visit if necessary.
The Ministry of Social Affairs has also prepared a Call Center for PKM KPM complaints at 1500299, while the Call Center receives complaints from stakholder (Provincial, District / City Social Services, relevant agencies, PKH Implementing Human Resources) at 021-314 4321.
In addition to Call Center, people can also submit complaints via Facebook at kemensos.pkh / linjamsoskemensos, Twitter at @kemsos_pkh, via Instagram at kemsos_pkh address, e-mail to firstname.lastname@example.org, or website at pkh.kemsos. go.id.
For people who want to submit complaints directly, the Ministry of Social Affairs prepares Social Workers who are ready to serve and provide solutions related to issues of PKH implementation and other psychosocial issues.
Not only that, to respond to complaints related to banking services, PKH Contact Center is also connected with Call Center BNI 1500046, BRI 1500017, Bank Mandiri 14000, BTN 1500286.
On this occasion the Ministry of Social Affairs through the Directorate General of Protection and Social Security also signed a memorandum of understanding with Bank Himbara.
The scope of the Memorandum of Understanding is the distribution of PKH social assistance, handling complaints of individuals, families, groups, institutions related to PKH and other activities related to PKH.
Memorandum of Understanding signed by Director General of Protection and Social Security Harry Hikmat, Director of Institutional Bank Mandiri Kartini Sally, Managing Director of Consumer Banking BTN Budi Satria, Institutional Director of BRI Sis Apik Wijayanto and Director of Institutional Relations and Transactional Banking BNI Adi Sulistyowati. (Thejakartatimes/Elv/Source: Tribunnews)